CUSTOMER SERVICE REPRESENTATIVE | Accounting, Auditing | | Lagos | Full Time

Job Summary

Analyze active loan files on a regular basis and recommend solutions to speed up the loan process. Complete loan contracts and teach clients on policies and regulations to repay their loans and get a better offer. Ensure all loan are promptly recovered Salary 50,000 Work from home after 3 weeks

Job Description/Requirements

  • Monitor accounts to identify overdue payments.
  • Make calls to customers about their loan repayments.
  • Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts.
  • Negotiate payment plans and schedules.
  • Conduct collections process on each customer that includes, phone calls, emails and text messages.
  • Develop collection methods that bring in revenue and ensure full repayment of loans.
  • Process payments and refunds.
  • Keeping accurate records and reports on collection activities.

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